Shipping & Returns
All your orders will be sent by the courier company Correos Spain. You can choose different shipping methods such as Certificate or Express.
The shipping costs are between €0.00 and €12 depending on the destination, whether it is national or international and the service requested, standard delivery, certificate or express. Doesn't matter the quantity of ordered products you always pay the same shipping costs.
Your order is ready for delivery in 24 and 48 hours after receiving the payment. The usual shipping time is between 1 to 5 days within the Iberian peninsula and between 3 to 7 working days to the rest of the world.
All the pieces are handmade, we try to prepare them as soon as possible so you can enjoy them.
Each Roccota creation is made with love in Barcelona and is sent in a package ready for you or to give as a gift.
SPAIN (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla)
Standard shipping (2.25 EUR)
Certified shipping (3.80 EUR)
Express Delivery 24/48h (9.26 EUR)
*Barcelona free shipping in 24h-48h
Standard shipping (2.40 EUR)
Certified shipping (6.05 EUR)
Express Delivery 24/48h (10.29 EUR)
REST OF WORLD
Standard international shipping (10,10 EUR)
Certified international shipping (13,75 EUR)
Express delivery (16,20 EUR)
If you change your mind or do not like your purchase, you have 15 calendar days after receiving the package to make any change or refund.
The items to be returned must be in perfect condition, without signs of use and in their original packaging. The return must be done by courier with delivery record, and the return costs are paid by the buyer.
Once the piece has been received and its status checked, we will proceed to refund the cost of the product.
* If your piece arrives with a defect, please contact me as soon as possible.
If you have any questions about the shipment or need something else you can contact me by email firstname.lastname@example.org